Reports to

Warehouse Lead/ReStore Manager/Executive Director

Summary/Objective

Responsible for assisting customers in the operation of the ReStore. The associate will assist in the pick-up of donated items, handle and/or allocate donated items, and assist customers when needed. Perform threshold deliveries. This position requires good interpersonal and communication skills, ability to use professional values and ethics to effectively interact with others, strong time management skills, and the ability to prioritize multiple tasks.

Essential Functions

• Manages enroute Thriftcart app
• Responsible for pickup of various donated items that are sold in the ReStore
• Loads and unloads ReStore box trucks.
• Packs, unpacks, and marks items using identification tag, stamp, electric marking tool, or other labeling equipment.
• Notifies Customers enroute using appropriate tools
• Performs Home deliveries.
• Records daily mileage and maintenance in truck logs.
• Maintains proper timekeeping for lunches when unable to punch in and out on site
• Keeps ReStore vehicles clean and addresses potential hazards.
• Performing day-to-day administrative tasks such as maintaining information files, processing paperwork and logging pickups in donor tracking system
• Support the store management as directed.
• Participates on store projects as needed.
• Check daily update of the donation calendar to reflect any changes.
• Provide support and ideas to constantly improve all aspects of the ReStore.
• Perform other duties as assigned.

Competencies

Commitment to Habitat’s mission. Provide outstanding customer service to donors, volunteers, and customers. Ability to relate to people with diverse backgrounds. Effective written and verbal communication skills. Attention to detail. Self-starter with ability to work both independently and with other staff and volunteers. Basic knowledge of building supplies.

Work Environment

The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job in a retail store. This role routinely uses standard office equipment such as computers, phones, tablets, filing cabinets, and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. While performing the duties of this job, the associate performs the following activities: standing; walking; working overtime and Saturdays; exposure to heat, wind, and rain; driving box trucks and operating warehouse equipment; ability to lift 90 pounds or more.

Position Type/Expected Hours of Work

This is a full-time hourly position. The typical workweek is Monday – Saturday with a day off during the week. The day off will change on a weekly basis. The ReStore locations are closed on Sunday.

Job Requirements:

• High school diploma or equivalent
• At least 18 years of age (Drivers 18-21 must have clean driving record and 1 year driving experience).
• Valid driver license/ CDL Preferred
• Customer service experience- 1 year.

Other Duties

Please note this position description is designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities, and activities may change at any time with or without notice.

HFHHC is an equal opportunity employer and seeks to employ and assign the best qualified personnel for all our positions in a manner that does not unlawfully discriminate against any person because of race, color, religion, gender, marital status, age, national origin, physical or mental disability, sexual orientation, veteran/reserve national guard status, or any other status or characteristic protected by law.